ASSOCIATE JAPANESE CUSTOMER SUPPORT @ TWO95 HR HUB
We are actively hiring Japanese-speaking Customer Support Associates to support a leading online shopping and eCommerce platform. In this role, you will handle live customer interactions and provide accurate, timely solutions while delivering an excellent customer experience. The position is based on-site in Cyberjaya, Malaysia, and requires full-time commitment. The role involves working rotational shifts, including night shifts, to ensure continuous support for platform users. The basic salary for this position is RM 8,000 – RM 9,000, with a transportation allowance of RM 500 and additional shift allowances provided. Candidates will be required to complete several assessments, including a Japanese language test (JP LAT), a customer service logical assessment, and a typing test during the application process. This is an excellent opportunity for multilingual professionals to join a dynamic team in a fast-paced environment.
Key Requirements
Fluent in Japanese N1 (verbal and written)
Possess a Diploma or Bachelor’s Degree or equivalent
Excellent customer service and communication skills
Strong customer-first mindset and passion for service
Willingness to work rotational and night shifts
Prior experience in eCommerce or online platforms is an advantage
Ability to handle live customer interactions via various channels
Proficiency in typing and basic computer literacy
Ability to solve problems accurately and within timely constraints
Successful completion of Japanese language and logical assessments