ASSOCIATE CUSTOMER SUPPORT @ TWO95 HR HUB
The Associate Customer Support role in Cyberjaya, Malaysia, is a specialized position focused on delivering high-quality solutions and an exceptional customer experience. This on-site role is situated in the technological hub of Cyberjaya, offering a dynamic work environment where employees are dedicated to maintaining professional service standards while assisting international clients. The role is integral to the company's commitment to providing seamless support and maintaining high satisfaction levels among its Japanese-speaking customer base.
Successful candidates will be responsible for handling customer inquiries primarily in Japanese, necessitating a high level of linguistic proficiency and cultural understanding. The position involves working rotational shifts, which include night hours, to ensure continuous support coverage. Applicants must be prepared to undergo a rigorous screening process, including language assessments, logical tests, and typing evaluations, to demonstrate their readiness for this high-performance service environment.
Successful candidates will be responsible for handling customer inquiries primarily in Japanese, necessitating a high level of linguistic proficiency and cultural understanding. The position involves working rotational shifts, which include night hours, to ensure continuous support coverage. Applicants must be prepared to undergo a rigorous screening process, including language assessments, logical tests, and typing evaluations, to demonstrate their readiness for this high-performance service environment.
Key Requirements
Fluency in Japanese at a JLPT N1 level or equivalent, covering both verbal and written communication.
Possession of a recognized Diploma or Bachelor's degree in any discipline.
Willingness to work in a rotational shift schedule, which includes night shifts and weekends.
Successful completion of a comprehensive Japanese language assessment during the hiring process.
Demonstrated ability to pass a logical reasoning assessment to evaluate problem-solving skills.
Proficiency in typing with high speed and accuracy in both English and Japanese characters.
Commitment to working on-site at the office location in Cyberjaya, Malaysia.
Strong interpersonal skills with a focus on delivering excellent customer experience.
Ability to handle complex customer inquiries and provide effective solutions in a timely manner.
Previous experience in a customer service or call center environment is highly advantageous.