TELECALLER @ THRIVE NICAR
Thrive Nicar is looking for a dynamic and result-oriented Telecaller to join our team in Salem. The primary focus of this role is to drive customer engagement and service conversions through effective communication. You will be responsible for handling both outbound and inbound calls, addressing customer inquiries, providing timely resolutions, and ensuring high levels of customer satisfaction.
As a Telecaller, you will identify and engage potential customers, explaining services clearly to convert prospects into active customers. The role involves maintaining detailed call records in CRM systems, coordinating with internal teams for seamless service delivery, and meeting key performance indicators such as call volume and conversion rates. We offer a fast-paced environment where your communication skills directly contribute to business growth.
As a Telecaller, you will identify and engage potential customers, explaining services clearly to convert prospects into active customers. The role involves maintaining detailed call records in CRM systems, coordinating with internal teams for seamless service delivery, and meeting key performance indicators such as call volume and conversion rates. We offer a fast-paced environment where your communication skills directly contribute to business growth.
Key Requirements
Minimum 1 year of experience in telecalling or a customer-centric role.
Excellent verbal communication and active listening skills in English and local languages.
Proven ability to persuade and negotiate with potential customers.
Strong proficiency in using Microsoft Excel and basic CRM tools.
Ability to handle high volumes of inbound and outbound calls professionally.
Demonstrated track record of meeting or exceeding sales or conversion targets.
Exceptional problem-solving mindset with a patient approach to customer complaints.
Strong organizational and time management skills to handle multiple tasks.
Ability to work effectively both independently and as part of a team.
High level of professionalism and dedication to customer satisfaction.
High school diploma or equivalent; higher educational qualifications are a plus.