ASSISTANT MANAGER FRONT OFFICE @ THE WESTIN GOA
The Westin Goa is seeking a professional and energetic Assistant Manager for our Front Office department. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring that all guest interactions are handled with the highest level of hospitality and efficiency. You will lead a team of receptionists and concierge staff, providing guidance and training to maintain the standards of the Westin brand.
Key responsibilities include managing guest check-ins and check-outs, handling guest complaints or special requests, and coordinating with housekeeping and maintenance to ensure room readiness. You will also be tasked with monitoring front office budgets, optimizing room occupancy, and ensuring compliance with all safety and security protocols. This position requires a strong leader who can maintain a positive work environment while driving excellence in guest services.
Key responsibilities include managing guest check-ins and check-outs, handling guest complaints or special requests, and coordinating with housekeeping and maintenance to ensure room readiness. You will also be tasked with monitoring front office budgets, optimizing room occupancy, and ensuring compliance with all safety and security protocols. This position requires a strong leader who can maintain a positive work environment while driving excellence in guest services.
Key Requirements
Proven experience as an Assistant Manager or Supervisor in a luxury hotel front office.
Excellent communication and interpersonal skills in English.
Strong knowledge of Property Management Systems, specifically Opera.
Ability to work flexible hours, including weekends and holidays.
Degree or diploma in Hotel Management or a related field.
Demonstrated ability to lead and motivate a diverse team.
Exceptional problem-solving skills and the ability to remain calm under pressure.
In-depth knowledge of customer service principles and hospitality standards.
Strong organizational and multi-tasking abilities.
Ability to handle financial transactions and basic accounting accurately.