ITSM DEVELOPER (SERVICENOW) @ TEKISHUB
We are seeking a highly skilled and motivated ITSM Developer with a specialization in ServiceNow to join our dynamic technical team in a 100% remote capacity. The successful candidate will be responsible for the end-to-end development and customization of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management. You will play a crucial role in configuring the Service Catalog and Service Portal, while designing complex workflows and implementing Business Rules, Client Scripts, UI Policies, and Script Includes to optimize platform performance and user experience.
In addition to platform customization, you will work on sophisticated REST and SOAP integrations and automation workflows to ensure seamless data flow between ServiceNow and other enterprise systems. The role requires active participation in SIT, UAT, and production environment support, collaborating closely with cross-functional teams to deliver scalable and efficient IT service management solutions. Candidates should possess a strong background in JavaScript and the ServiceNow Glide API, along with a deep understanding of ITIL processes to align technical developments with industry best practices.
In addition to platform customization, you will work on sophisticated REST and SOAP integrations and automation workflows to ensure seamless data flow between ServiceNow and other enterprise systems. The role requires active participation in SIT, UAT, and production environment support, collaborating closely with cross-functional teams to deliver scalable and efficient IT service management solutions. Candidates should possess a strong background in JavaScript and the ServiceNow Glide API, along with a deep understanding of ITIL processes to align technical developments with industry best practices.
Key Requirements
Strong experience in ServiceNow ITSM development specifically with Incident and Problem modules.
Hands-on experience with Change Management and Request Management modules.
Proficiency in JavaScript programming within the ServiceNow environment.
In-depth knowledge of ServiceNow scripting including Glide API, Business Rules, and Client Scripts.
Proven experience with REST/SOAP API integrations and automation workflows.
Solid understanding of ITIL processes and frameworks.
Ability to configure and customize Service Catalog and Service Portal components.
Experience supporting SIT, UAT, and production environments.
Ability to collaborate effectively with cross-functional teams to deliver scalable solutions.
Strong problem-solving skills and attention to detail in a remote work environment.