ASSISTANT CLIENT RELATIONS MANAGER @ SYRIAC CPA TAX & ACCOUNTING SERVICES INC.
Syriac CPA Tax & Accounting Services Inc. is a US-based accounting and tax services firm providing high-quality financial solutions to clients across the United States. We are currently seeking a highly organized and motivated Assistant Client Relations Manager to join our growing team at our Kochi Infopark office. The successful candidate will act as the primary point of contact for clients, ensuring smooth communication, efficient project coordination, and timely delivery of services to maintain our standards of excellence.
As an Assistant Client Relations Manager, you will be responsible for managing client relationships through clear and professional communication. You will coordinate tax projects from inception to completion, collect necessary documentation, and collaborate closely with the operations team to ensure tasks are completed accurately. Additionally, you will oversee the delivery of work, support the team in meeting deadlines, and perform internet research. This role requires a high degree of organization and the ability to work night hours from 8:30pm to 5:30am to align with US-based business hours.
As an Assistant Client Relations Manager, you will be responsible for managing client relationships through clear and professional communication. You will coordinate tax projects from inception to completion, collect necessary documentation, and collaborate closely with the operations team to ensure tasks are completed accurately. Additionally, you will oversee the delivery of work, support the team in meeting deadlines, and perform internet research. This role requires a high degree of organization and the ability to work night hours from 8:30pm to 5:30am to align with US-based business hours.
Key Requirements
1 to 3 years of experience in client management or customer coordination.
Excellent written and verbal communication skills with a professional approach.
Proficiency in MS Word and Excel for reporting and scheduling.
Ability to multitask, prioritize tasks, and manage deadlines effectively.
Strong organizational and team coordination skills to lead project delivery.
Ability to conduct efficient internet research and use online project tools.
Bachelor’s degree in Business, Accounting, or a related field is preferred.
Willingness to work night shifts from 8:30pm to 5:30am.
Capability to collect and organize complex tax documentation from clients.
Proven track record of maintaining high levels of client satisfaction.