CUSTOMER SERVICE & RECRUITMENT OFFICER @ SMART HOPE
Smart Hope is looking for a dedicated Customer Service & Recruitment Officer to join our team at the Sinza White Inn office in Dar es Salaam. The primary focus of this role is to manage customer inquiries and oversee the recruitment and training process for domestic staff. You will be responsible for communicating with clients through various channels, including phone calls and messages, to ensure their needs are met effectively. Additionally, you will perform interviews and provide necessary training to domestic workers, ensuring they are well-prepared for their roles. The salary for this position is 300,000/= with a performance-based increase expected after the first four months of service.
In addition to recruitment and training, the officer will handle continuous follow-ups with both clients and employees to maintain high service standards and resolve any emerging challenges. This role requires a proactive individual who is comfortable using mobile technology and social media for business communication. Priority will be given to candidates who reside near the Sinza area. If you have a minimum of a certificate-level education and possess strong communication and persuasive skills, we encourage you to apply before the deadline of April 2nd, 2026. This is an excellent opportunity for a hardworking professional to grow within a dynamic organization.
In addition to recruitment and training, the officer will handle continuous follow-ups with both clients and employees to maintain high service standards and resolve any emerging challenges. This role requires a proactive individual who is comfortable using mobile technology and social media for business communication. Priority will be given to candidates who reside near the Sinza area. If you have a minimum of a certificate-level education and possess strong communication and persuasive skills, we encourage you to apply before the deadline of April 2nd, 2026. This is an excellent opportunity for a hardworking professional to grow within a dynamic organization.
Key Requirements
Must possess a Certificate or higher level of education.
Demonstrated ability to speak and write effectively in English.
Strong communication and persuasive skills to interact with clients.
Highly hardworking, self-motivated, and disciplined.
Proficient in using mobile devices and navigating social media platforms.
Capability to conduct professional interviews and staff training sessions.
Effective at performing consistent follow-ups with both customers and employees.
Skilled at listening to and resolving customer complaints or challenges.
Ability to maintain professional relationships with diverse stakeholders.
Priority will be given to candidates residing near Sinza, Dar es Salaam.