TECHNICAL SUPPORT EXECUTIVE @ SHREEYAAN SOLUSMART
Join Shreeyaan Solusmart as a Technical Support Executive based in Ahmedabad. This role is ideal for individuals who enjoy solving complex technical problems and providing high-quality assistance to a nationwide client base in the USA. You will be part of a global support environment, focusing on providing software and hardware support through remote sessions and calls. This full-time position requires working according to US Eastern Time to align with our international clients and internal teams. As a member of our team, you will be responsible for troubleshooting hardware and software issues, managing ticketing systems, and assisting new customers with installation and training. Additionally, you will handle hardware shipments and provide support for various events and internal coordination. We are looking for candidates with strong English communication skills, a customer-first mindset, and technical proficiency in Windows OS and Active Directory. This is a great opportunity to grow your career in a dynamic IT support environment.
Key Requirements
Troubleshoot and resolve software and hardware issues
Handle customer queries via ticketing systems
Provide remote support to US-based clients
Assist with installation and training for new customers
Configure and manage hardware shipments
Support events, conventions, and internal coordination
Provide after-hours support when required
Strong verbal and written communication skills in English
In-depth knowledge of Windows OS including XP and Windows 7
Basic understanding of Windows Server 2003 and 2008 R2
Familiarity with Active Directory and user management