FRONT OFFICE ASSOCIATE @ SHERATON NEW DELHI HOTEL
The Front Office Associate serves as the first point of contact for guests, embodying the Sheraton brand's commitment to exceptional service and hospitality. Key responsibilities include managing the check-in and check-out process efficiently, handling guest inquiries and requests, and ensuring that every guest interaction is professional, warm, and memorable. The Associate must maintain a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information and elevate the guest experience. This role requires strong multitasking abilities, as the Associate will also be responsible for handling phone calls, managing reservations, processing payments, and resolving minor guest issues promptly and effectively. Candidates must possess excellent communication skills and remain composed under pressure, contributing positively to the overall guest satisfaction scores and the smooth operation of the hotel lobby.
Key Requirements
Prior experience in a front desk or customer service role, preferably in a hotel setting.
Proficiency in Property Management Systems (PMS) like Opera or similar hotel software.
Exceptional interpersonal and communication skills.
Ability to handle cash, credit card transactions, and perform basic accounting tasks.
Professional and polished appearance required for a luxury brand.
Strong problem-solving abilities and a proactive approach to guest satisfaction.
Availability to work various shifts, including nights, weekends, and holidays.
Fluency in English; knowledge of local languages (Hindi) is beneficial.
High school diploma or equivalent; hospitality certification preferred.
Ability to stand for extended periods and manage multiple tasks simultaneously.