OPERATIONS MANAGER – FINANCING @ SELECTGLOBAL
Join SelectGlobal as an Operations Manager for a new financing venture in Tanzania. This high-impact leadership role places you on the founding team, where you will be responsible for creating the operational backbone of a fast-growing business from scratch. You will lead critical functions including customer care, collections, and logistics, ensuring the company can scale efficiently to support upwards of 20,000 loans per month. This is an exciting opportunity for a professional looking for high ownership, visibility, and a fast-track career path into senior leadership within the African fintech landscape.
The successful candidate will be tasked with building and scaling customer care operations while maintaining strong service level agreements. Key responsibilities include optimizing repayment processes, managing product lifecycles, and developing robust dashboards for performance tracking. We are looking for a data-driven leader who is comfortable with hands-on execution and has a proven track record of leading teams in a dynamic environment. Your role will be pivotal in establishing the operational excellence required to succeed in this new market launch.
The successful candidate will be tasked with building and scaling customer care operations while maintaining strong service level agreements. Key responsibilities include optimizing repayment processes, managing product lifecycles, and developing robust dashboards for performance tracking. We are looking for a data-driven leader who is comfortable with hands-on execution and has a proven track record of leading teams in a dynamic environment. Your role will be pivotal in establishing the operational excellence required to succeed in this new market launch.
Key Requirements
5+ years of experience in operations within fintech, telco, or PAYGO sectors.
Demonstrated experience in managing customer service departments and collections processes.
Strong background in building and scaling operational processes from the ground up.
Data-driven mindset with the ability to execute hands-on tasks and utilize dashboards for tracking.
Proven leadership skills with the ability to hire and develop high-performing teams.
Expertise in managing the lifecycle of returned products and logistics management.
Ability to develop and implement Standard Operating Procedures (SOPs) to ensure high Service Level Agreements (SLAs).
Experience handling large-scale operations, specifically supporting high volumes like 10,000 to 20,000 loans per month.
Proficiency in performance tracking and scaling business units in emerging markets.
Excellent strategic thinking and the ability to work as part of a founding team in a new market launch.