AUTOMATION SUPPORT ENGINEER @ SARACA SOLUTIONS
We are seeking a dedicated Automation Support Engineer to provide essential front-line technical support for central automation platforms. This role is focused on supporting packaging lines within a strictly regulated manufacturing environment, ensuring that all systems function correctly to meet production goals. The engineer will be responsible for managing the end-to-end lifecycle of incidents and service requests, utilizing ServiceNow to document and track all activities while ensuring compliance with established Service Level Agreements (SLAs).
Beyond routine incident management, the successful candidate will perform critical operational tasks including server reboots, system health checks, and password rotations. You will be expected to troubleshoot complex technical issues using established runbooks and Standard Operating Procedures (SOPs). This position requires a strong technical background in PLC program development, specifically with GE-Fanuc systems, and the ability to bridge the gap between OT and IT systems. Effective communication is vital as you will frequently escalate complex issues to higher-tier L2 and L3 support teams.
Beyond routine incident management, the successful candidate will perform critical operational tasks including server reboots, system health checks, and password rotations. You will be expected to troubleshoot complex technical issues using established runbooks and Standard Operating Procedures (SOPs). This position requires a strong technical background in PLC program development, specifically with GE-Fanuc systems, and the ability to bridge the gap between OT and IT systems. Effective communication is vital as you will frequently escalate complex issues to higher-tier L2 and L3 support teams.
Key Requirements
2 to 4 years of professional experience in automation support roles.
Demonstrated proficiency in PLC program development, specifically using GE-Fanuc (EIS).
Hands-on experience with incident management tools, preferably ServiceNow.
Strong understanding of both Operational Technology (OT) and Information Technology (IT) systems.
Experience providing technical support for packaging lines in a regulated manufacturing setting.
Ability to perform system maintenance tasks such as server reboots and service restarts.
Familiarity with regulatory and compliance standards relevant to the manufacturing industry.
Proven ability to troubleshoot technical issues using runbooks and Standard Operating Procedures (SOPs).
Excellent documentation skills to ensure accurate ticket tracking and reporting.
Strong analytical skills to identify system trends and maintain SLA compliance.