DISPATCH COORDINATOR @ SAFE HARBOR TOWING LLC
Safe Harbor Towing LLC is seeking a dedicated and detail-oriented Dispatch Coordinator to join our expanding team in the towing and logistics industry. This remote position is central to our USA-based operations, requiring a reliable professional who can manage the fast-paced nature of dispatching. The successful candidate will be responsible for handling incoming service calls, coordinating towing and roadside assistance, and ensuring that our drivers are dispatched efficiently to meet customer needs.
In this role, you will act as a primary point of contact between customers and drivers, requiring excellent English communication skills and the ability to remain calm under pressure. You will monitor routes, ensure timely delivery of services, and maintain precise records of all job statuses. Since our operations are based in the United States, candidates must be prepared to work night shifts to align with US time zones. We offer opportunities for career growth within the logistics field for those who excel in this dynamic remote work environment.
In this role, you will act as a primary point of contact between customers and drivers, requiring excellent English communication skills and the ability to remain calm under pressure. You will monitor routes, ensure timely delivery of services, and maintain precise records of all job statuses. Since our operations are based in the United States, candidates must be prepared to work night shifts to align with US time zones. We offer opportunities for career growth within the logistics field for those who excel in this dynamic remote work environment.
Key Requirements
Previous experience in dispatch or logistics, preferably in towing or trucking.
Excellent English communication skills, both written and verbal.
Ability to work night shifts to accommodate US time zones.
Strong multitasking and problem-solving skills in high-pressure situations.
Experience with dispatch systems and modern logistics software.
Ability to handle incoming service calls and dispatch drivers efficiently.
Coordinate towing and roadside assistance operations seamlessly.
Monitor routes and ensure timely service delivery for all customers.
Maintain accurate records and update job statuses in real-time.
Communicate with drivers and customers professionally and courteously.
Reliable high-speed internet connection and a quiet home office setup.