FRONT OFFICE EXECUTIVE @ RENAISSANCE LUCKNOW HOTEL
Renaissance Lucknow Hotel is currently hiring a Front Office Executive to join our dynamic guest services team. The Executive will be responsible for handling guest check-ins and check-outs, providing information about hotel services, and ensuring a seamless experience for all visitors. This position requires a proactive individual who can represent the Renaissance brand with professionalism and enthusiasm at all times.
Your duties will include managing reservations, processing payments, and addressing guest concerns promptly to maintain high satisfaction scores. This is a vital role in our efforts to provide luxury hospitality in the heart of Lucknow. You will work as part of a dedicated team to ensure that every aspect of the guest's stay is handled with care and efficiency, reflecting the Marriott commitment to excellence.
Your duties will include managing reservations, processing payments, and addressing guest concerns promptly to maintain high satisfaction scores. This is a vital role in our efforts to provide luxury hospitality in the heart of Lucknow. You will work as part of a dedicated team to ensure that every aspect of the guest's stay is handled with care and efficiency, reflecting the Marriott commitment to excellence.
Key Requirements
Prior experience in a front office role within a 4 or 5-star hotel
Knowledge of hotel billing and check-in/out procedures
Strong interpersonal skills and a friendly demeanor
Ability to multitask effectively in a busy environment
Proficiency in English and local languages
Strict adherence to professional grooming standards
Familiarity with hotel software and computer systems
Strong orientation towards customer service
Analytical skills for basic daily reporting
Adaptability to high-pressure environments and changing priorities