FRONT DESK MANAGER @ RENAISSANCE LUCKNOW HOTEL
Renaissance Lucknow Hotel is seeking a highly motivated and experienced Front Desk Manager to lead our front office team. The successful candidate will be responsible for overseeing all front desk operations, ensuring guest satisfaction, and maintaining the high standards associated with the Marriott brand. This leadership role involves managing staff schedules, training new employees, and ensuring that all property management systems are utilized efficiently to maximize occupancy and revenue.
Preference will be given to candidates with a Marriott background who understand the brand's unique service culture. This role requires a professional who can manage complex guest situations with grace and ensure that every visitor receives a warm welcome. You will work closely with other departments to streamline operations and enhance the overall guest experience in the vibrant city of Lucknow, contributing to the hotel's reputation as a premier luxury destination.
Preference will be given to candidates with a Marriott background who understand the brand's unique service culture. This role requires a professional who can manage complex guest situations with grace and ensure that every visitor receives a warm welcome. You will work closely with other departments to streamline operations and enhance the overall guest experience in the vibrant city of Lucknow, contributing to the hotel's reputation as a premier luxury destination.
Key Requirements
Previous experience in front office management or a senior supervisory role
Preference for candidates with a Marriott background
Strong leadership and team management skills
Excellent verbal and written communication in English
Proficiency in hotel management systems such as Opera
Demonstrated guest relationship management skills
Ability to handle budgeting and financial reporting for the department
Experience in team training and development programs
Strong conflict resolution and problem-solving abilities
Maintaining professional appearance and grooming standards