CUSTOMER SERVICE REPRESENTATIVE @ RAMONA MATEO
We are currently seeking a dedicated and professional Customer Service Representative to join our dynamic team in McKinley Hill, Taguig. This role is a full onsite position that operates on a night shift schedule, catering to international clients and ensuring their needs are met with the highest standard of service. The ideal candidate will be responsible for managing incoming inquiries, resolving complex issues, and maintaining a high level of customer satisfaction through effective communication and problem-solving. Salary for this position is mentioned as 30,000 to 35,000.
As a Customer Service Representative, you will play a crucial role in enhancing the overall customer experience by following best practices and utilizing your technical background. This position is ideal for individuals who are quick learners, possess strong interpersonal skills, and are ready to start immediately in a fast-paced BPO environment. You will be expected to work collaboratively with team members to meet performance targets and contribute to the company's growth and reputation for excellence.
As a Customer Service Representative, you will play a crucial role in enhancing the overall customer experience by following best practices and utilizing your technical background. This position is ideal for individuals who are quick learners, possess strong interpersonal skills, and are ready to start immediately in a fast-paced BPO environment. You will be expected to work collaboratively with team members to meet performance targets and contribute to the company's growth and reputation for excellence.
Key Requirements
Graduate of Bachelor's degree in Information technology or any related course.
Must be able to start immediately (ASAP).
At least 6 months of experience in a BPO environment.
Demonstrated experience in Customer Service and Customer Support.
Proven ability to deliver exceptional Customer Satisfaction.
In-depth knowledge of Customer Service best practices.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Exceptional interpersonal skills and ability to work in a team.
Willingness and ability to work a permanent night shift schedule.
Proficiency in basic computer applications and CRM software.
Ability to handle high-pressure situations and difficult customers professionally.