ACCOUNT MANAGER – EOR (EMPLOYER OF RECORD) @ OUTSOURCY
We are seeking a client-focused and proactive Account Manager with hands-on experience in the Employer of Record (EOR) industry to join our growing global team. In this pivotal role, you will be responsible for managing a diverse portfolio of EOR client accounts, ensuring exceptional satisfaction and long-term retention. You will act as the primary point of contact for international clients across multiple geographical regions, bridging the gap between their business needs and our service delivery infrastructure. Your daily activities will involve close coordination with specialized internal departments, including HR, Payroll, Legal, Finance, and Onboarding, to guarantee a seamless and compliant service experience.
The successful candidate will oversee the entire employee lifecycle under various EOR structures, from initial onboarding to offboarding, while handling complex escalations with professional poise and timely resolution. We are looking for a strategic thinker who can identify upselling opportunities and account growth potential within their assigned portfolio. This role is ideal for individuals coming from EOR providers, HR outsourcing firms, or HR tech environments who thrive in fast-paced, international settings. You will be expected to maintain a deep understanding of global employment compliance and labor operations to effectively support our global clientele.
The successful candidate will oversee the entire employee lifecycle under various EOR structures, from initial onboarding to offboarding, while handling complex escalations with professional poise and timely resolution. We are looking for a strategic thinker who can identify upselling opportunities and account growth potential within their assigned portfolio. This role is ideal for individuals coming from EOR providers, HR outsourcing firms, or HR tech environments who thrive in fast-paced, international settings. You will be expected to maintain a deep understanding of global employment compliance and labor operations to effectively support our global clientele.
Key Requirements
2+ years of hands-on experience in EOR, PEO, Global Payroll, or HR Outsourcing
Proven track record of managing and retaining international client accounts
Strong fundamental understanding of HR operations and global payroll processes
Knowledge of international employment compliance and labor laws
Excellent verbal and written communication skills with a client-centric mindset
Ability to manage multiple complex accounts simultaneously in a fast-paced environment
Native or professional fluency in English is mandatory
Proactive problem-solving skills and experience handling high-level escalations
Proficiency in CRM software and modern HR technology platforms
Demonstrated ability to coordinate effectively with cross-functional teams like Legal and Finance