IT SERVICE DESK (1 POSITION) @ NITYO
We are currently seeking a skilled IT Service Desk professional to join our team in Mandaluyong. The ideal candidate will be responsible for managing technical requests, troubleshooting software and hardware issues, and ensuring that all IT services are delivered effectively to support our business operations. This is an onsite position that requires a proactive approach to problem-solving and a commitment to maintaining high service standards within the organization. Salary for this position is up to 30,000.
In this role, you will be expected to leverage your background in Information Technology or Computer Science to handle various service desk tasks, including incident management and user support. You will work closely with other members of the IT department to maintain infrastructure and application stability. A minimum of one year of experience in a similar role is required, along with a solid understanding of ITSM processes and IT infrastructure support.
In this role, you will be expected to leverage your background in Information Technology or Computer Science to handle various service desk tasks, including incident management and user support. You will work closely with other members of the IT department to maintain infrastructure and application stability. A minimum of one year of experience in a similar role is required, along with a solid understanding of ITSM processes and IT infrastructure support.
Key Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
1 year of experience in Service Desk Technician or IT service operations.
Proven experience in ITSM and IT infrastructure support.
Strong knowledge of application support and IT troubleshooting.
Ability to work onsite in the Mandaluyong location.
Excellent analytical and problem-solving skills for technical issues.
Strong communication skills to interact with various end-users.
Knowledge of help desk software and ticketing systems.
Familiarity with hardware maintenance and software installation.
Ability to work effectively in a fast-paced technical environment.