SERVICE DESK SUPPORT (L1) @ MICRO ACADEMY
Micro Academy is currently seeking motivated individuals for Service Desk roles. We are looking for candidates with 0.6 to 2 years of experience who are ready to provide exceptional L1 support and troubleshooting services. The successful candidates will be responsible for managing incoming technical queries and ensuring efficient resolution through various ticketing tools. This is an excellent opportunity for graduates looking to grow their careers in information technology support within a dynamic work environment. The available positions are based in several key locations including Bangalore, Hyderabad, and Pune. Candidates should possess strong communication skills and a solid understanding of basic technical troubleshooting. We encourage interested applicants or those with referrals to share an updated resume with our recruitment team for consideration. Please note that these roles require a proactive approach to problem-solving and a dedication to maintaining high levels of user satisfaction across all supported locations.
Key Requirements
At least 6 months to 2 years of experience in a Service Desk or IT support role.
Possession of any Graduate degree from a recognized institution or university.
Proficiency in providing L1 technical support and end-user assistance.
Practical experience using industry-standard ticketing tools for incident management.
Strong foundational skills in hardware and software troubleshooting.
Excellent verbal and written communication skills in the English language.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Familiarity with ITIL best practices and general IT service management processes.
Strong analytical and problem-solving capabilities to handle user technical issues.
Willingness to work flexible hours or rotating shifts as required by the company.
A customer-oriented mindset focused on achieving high levels of user satisfaction.