FRONT OFFICE SUPERVISOR @ MAJESTIC COURT SAROVAR PORTICO
Majestic Court Sarovar Portico is looking for an experienced Front Office Supervisor to lead our guest services team in Navi Mumbai. The Front Office Supervisor will ensure that all guests receive a warm welcome and that check-in and check-out processes are handled efficiently and professionally. You will be responsible for maintaining the high standards of service for which the Sarovar brand is known.
In this supervisory role, you will manage front desk staff, handle guest feedback or concerns, and ensure that all administrative tasks are completed accurately. You will act as a bridge between guests and hotel management, ensuring that every stay is comfortable and seamless. We are looking for a leader who can motivate the team and provide exceptional guest experiences.
In this supervisory role, you will manage front desk staff, handle guest feedback or concerns, and ensure that all administrative tasks are completed accurately. You will act as a bridge between guests and hotel management, ensuring that every stay is comfortable and seamless. We are looking for a leader who can motivate the team and provide exceptional guest experiences.
Key Requirements
Proven experience in front office operations within a reputable hotel
Experience in a supervisory or team lead role is highly preferred
Proficiency in using Property Management Systems (PMS) such as IDS or Opera
Excellent interpersonal and guest relationship management skills
Strong problem-solving abilities and conflict resolution skills
Fluency in English and local languages for effective communication
High level of professional grooming and presentation standards
Ability to train and mentor junior front office staff
Bachelor’s degree in Hotel Management or a related discipline
Availability to work various shifts, including weekends and nights