SERVICE ENGINEER @ MACKWELL PUMPS & CONTROLS
Mackwell Pumps & Controls is currently seeking a dedicated and technically proficient Service Engineer to join our team in Ankleshwar. The primary focus of this role is to provide exceptional technical service and support, which includes the installation, commissioning, and testing of specialized equipment directly at customer sites. You will be the first line of defense in resolving technical issues, handling breakdowns, and performing routine preventive maintenance to ensure the longevity and efficiency of the machinery.
Beyond technical tasks, the successful candidate will be responsible for maintaining strong customer relationships through effective communication and providing hands-on training to clients regarding product usage. The role involves meticulous data management, including the preparation of service reports and maintenance records, as well as coordinating with the sales and production teams to fulfill specific customer requirements. This position requires a proactive individual willing to travel and work under pressure to ensure customer satisfaction and operational excellence.
Beyond technical tasks, the successful candidate will be responsible for maintaining strong customer relationships through effective communication and providing hands-on training to clients regarding product usage. The role involves meticulous data management, including the preparation of service reports and maintenance records, as well as coordinating with the sales and production teams to fulfill specific customer requirements. This position requires a proactive individual willing to travel and work under pressure to ensure customer satisfaction and operational excellence.
Key Requirements
1-2 years of experience, preferably in rotative equipment engineering industries.
Possession of a Diploma, B.E., or B.Tech in Mechanical, Electrical, or a related engineering field.
Demonstrated technical knowledge of mechanical and electrical equipment systems.
Proven ability to troubleshoot and resolve complex technical breakdowns and maintenance issues.
Strong communication and customer handling skills for professional relationship management.
Ability to read and accurately interpret technical drawings and specifications.
Proficiency in MS Office tools including Excel, Word, and professional email correspondence.
Willingness to travel frequently for on-site visits and field service support.
Strong organizational skills for maintaining service reports, visit logs, and spare parts records.
Capacity to work independently, manage time effectively, and handle high-pressure situations.
Knowledge of safety standards and protocols related to industrial equipment maintenance.