CHAT AND VOICE SUPPORT @ LTM
LTM is currently seeking motivated individuals to join our team in Chat and Voice Support roles based in Bangalore Hebbal. The successful candidates will be responsible for handling customer queries via both chat and voice channels, providing efficient and high-quality solutions to ensure customer satisfaction. This position is ideal for those who excel in dynamic environments and enjoy interacting with diverse customer bases to resolve technical or service-related issues.
Applicants should have between 1 to 3 years of relevant experience in a customer support capacity. Since we are looking for immediate joiners, candidates must be ready to start their duties without a long notice period. The role requires a blend of excellent communication skills, patience, and technical aptitude to manage the dual responsibilities of voice calls and digital chat interactions effectively.
Applicants should have between 1 to 3 years of relevant experience in a customer support capacity. Since we are looking for immediate joiners, candidates must be ready to start their duties without a long notice period. The role requires a blend of excellent communication skills, patience, and technical aptitude to manage the dual responsibilities of voice calls and digital chat interactions effectively.
Key Requirements
1-3 years of experience in customer support or call center roles.
Ability to join immediately as an immediate joiner.
Proficiency in written and spoken English for chat and voice support.
Strong problem-solving skills to address customer inquiries effectively.
Familiarity with CRM software and customer support tools.
Ability to multitask between chat windows and voice calls.
High school diploma or equivalent; a bachelor's degree is preferred.
Excellent listening skills and empathy towards customer concerns.
Willingness to work in shifts as required by the business operations.
Basic computer troubleshooting knowledge and fast typing speed.