FRONT OFFICE EXECUTIVES @ LE ROYAL MÉRIDIEN CHENNAI
Le Royal Méridien Chennai is looking for experienced Front Office Executives to lead our guest service operations and ensure the highest level of efficiency at the front desk. This role is pivotal in managing the daily flow of arrivals and departures, coordinating with housekeeping and other departments, and maintaining accurate guest records. The ideal candidate will have a sophisticated understanding of luxury hotel operations and a commitment to delivering world-class service.
A mandatory requirement for this position is proficiency in the Opera Property Management System, as it is central to our administrative and guest handling processes. As a Front Office Executive, you will be expected to mentor junior associates, resolve complex guest issues, and uphold the operational protocols of the hotel. Your expertise will help maintain the seamless functioning of the front office while driving guest loyalty through personalized and professional interactions in the heart of Chennai.
A mandatory requirement for this position is proficiency in the Opera Property Management System, as it is central to our administrative and guest handling processes. As a Front Office Executive, you will be expected to mentor junior associates, resolve complex guest issues, and uphold the operational protocols of the hotel. Your expertise will help maintain the seamless functioning of the front office while driving guest loyalty through personalized and professional interactions in the heart of Chennai.
Key Requirements
In-depth knowledge of Opera Property Management System (PMS) is a must.
Previous experience as a Front Office Executive in a 4-star or 5-star hotel.
Strong leadership and supervisory skills to manage junior staff.
Excellent verbal and written communication skills in English.
Ability to handle high-pressure situations and guest grievances professionally.
Sound knowledge of hotel accounting and billing procedures.
Attention to detail in managing guest profiles and room allocations.
Degree or diploma in Hotel Management or a related field.
Strong organizational and time-management abilities.
Proficiency in MS Office and other administrative tools.