CALL CENTER AGENT @ KIMARO MOBILE LIMITED
Kimaro Mobile Limited is seeking a dedicated Call Center Agent to join our team in Dar es Salaam. The successful candidate will be responsible for handling incoming customer queries, providing information about our products and services, and resolving technical issues over the phone. This role is vital for maintaining high levels of customer satisfaction and represents the primary point of contact for our valued clients.
As a Call Center Agent, you must be prepared to work flexible hours, including night shifts, to ensure continuous support for our operations. Candidates should possess a minimum of a certificate or degree and demonstrate exceptional communication skills. You will work within a dynamic team at our Auditax Building office on CocaCola Road, contributing to the growth and reputation of Kimaro Mobile Limited in the telecommunications sector.
As a Call Center Agent, you must be prepared to work flexible hours, including night shifts, to ensure continuous support for our operations. Candidates should possess a minimum of a certificate or degree and demonstrate exceptional communication skills. You will work within a dynamic team at our Auditax Building office on CocaCola Road, contributing to the growth and reputation of Kimaro Mobile Limited in the telecommunications sector.
Key Requirements
Certificate to Degree level
Able to work night shifts
Excellent verbal and written communication skills
Proficiency in English and Swahili
Basic computer literacy and data entry skills
Ability to handle high-pressure customer service situations
Strong problem-solving and conflict-resolution abilities
Active listening skills to understand customer needs
Previous experience in a call center or customer service environment
Knowledge of mobile telecommunications products and services