CALL CENTER AGENTS @ KATRINA
Katrina is actively seeking motivated Filipino professionals to fill several openings for Call Center Agents based at Dubai Investment Park (DIP 2) in Dubai, UAE. This role is fundamental to maintaining high levels of customer satisfaction, acting as the primary interface between the company and its clientele. Agents will be responsible for managing complex customer inquiries, troubleshooting issues, and providing comprehensive product or service information in a timely and professional manner.
Candidates should thrive in a fast-paced environment and demonstrate exceptional communication and interpersonal skills. Success in this position requires a commitment to customer retention and the ability to accurately document all interactions within the system. This opportunity offers a chance to grow within a dynamic team setting in one of Dubai's key business hubs.
Candidates should thrive in a fast-paced environment and demonstrate exceptional communication and interpersonal skills. Success in this position requires a commitment to customer retention and the ability to accurately document all interactions within the system. This opportunity offers a chance to grow within a dynamic team setting in one of Dubai's key business hubs.
Key Requirements
Handle a high volume of inbound and outbound calls professionally.
Provide accurate information and resolve customer queries and issues efficiently.
Maintain detailed records of customer interactions and transactions.
Meet or exceed established performance metrics (e.g., average handling time, resolution rate).
Strong verbal communication skills and clear articulation.
Ability to multitask using various communication software and CRM systems.
High school diploma or equivalent.
Patience and ability to handle difficult customers calmly.
Shift flexibility, including evenings, weekends, and holidays.
Must be a Filipino professional (as specified in the source text).