SERVICENOW CONSULTANT @ INFORMICA
Informica is seeking an experienced ServiceNow Consultant to join our dynamic team on a contract basis. The successful candidate will be responsible for developing and configuring new features on the ECM (ServiceNow) platform, ensuring that solutions align with business requirements and overarching platform architecture. You will build and configure modules, workflows, and complex integrations while maintaining high technical quality through rigorous unit testing and reviews. This role offers unique flexibility with various work shift options, including Tuesday–Saturday, Wednesday–Sunday, or Sunday–Thursday, to support global operations. Possible work locations for this position include Chennai, Hyderabad, and Bangalore.
In addition to technical development, you will collaborate closely with product owners and various stakeholders to ensure seamless project delivery. Key responsibilities include supporting User Acceptance Testing (UAT), resolving defects across all priority levels (P0–P4), and troubleshooting production issues to maintain system stability. You will leverage your expertise in Case Management, Service Portal, and Reporting & Analytics to drive efficiency. The ideal candidate will have over 8 years of experience and a deep understanding of Agent Chat, Workspace, and Advanced Work Assignment within the ServiceNow ecosystem.
In addition to technical development, you will collaborate closely with product owners and various stakeholders to ensure seamless project delivery. Key responsibilities include supporting User Acceptance Testing (UAT), resolving defects across all priority levels (P0–P4), and troubleshooting production issues to maintain system stability. You will leverage your expertise in Case Management, Service Portal, and Reporting & Analytics to drive efficiency. The ideal candidate will have over 8 years of experience and a deep understanding of Agent Chat, Workspace, and Advanced Work Assignment within the ServiceNow ecosystem.
Key Requirements
Minimum of 8 years of professional experience in ServiceNow development and consulting.
Proven ability to develop and configure new features on the ECM (ServiceNow) platform.
Extensive experience in designing solutions based on business requirements and platform architecture.
Hands-on expertise in building and configuring ServiceNow modules, workflows, and integrations.
Demonstrated ability to perform comprehensive unit testing and technical quality reviews.
Experience supporting User Acceptance Testing (UAT) and resolving defects from P0 to P4 priority.
Strong troubleshooting skills for identifying and fixing production issues in a timely manner.
Proficiency in Case Management, Service Portal, and Service Catalog configurations.
Technical knowledge of Agent Chat, Agent Workspace, and Advanced Work Assignment.
Experience with Interaction Management, Service Level Management (SLM), and Reporting & Analytics.