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INSURANCE OPERATIONS DIRECTOR @ GPAC

USA, Tennessee Posted 3/27/2026 gogpac.com 1157 Views
We are seeking experienced professionals for Insurance Leadership roles, including Directors and Operations Managers, to guide agencies in Tennessee toward operational excellence. You will be responsible for overseeing the daily activities of the agency, optimizing workflows, and ensuring that all departments are operating efficiently and profitably. This role involves strategic planning, budget management, and the implementation of best practices across the organization. You will lead and develop teams of professionals, fostering a culture of accountability and continuous improvement while ensuring compliance with state insurance regulations. As a member of the leadership team, you will collaborate with agency owners to set long-term goals and drive growth initiatives in a competitive marketplace. You will be the point person for agency technology integration, vendor management, and talent acquisition strategies. This position requires a visionary leader who can balance high-level strategy with hands-on operational management. Your ability to maintain speed and quality without sacrificing the integrity of the agency's service model will be critical to your success in this role.

Key Requirements

Proven leadership experience in a senior management role within an insurance agency. Comprehensive knowledge of agency operations, including sales and service workflows. Strong understanding of Tennessee insurance laws and regulatory compliance. Experience in strategic planning and financial oversight, including P&L responsibility. Demonstrated ability to lead, mentor, and motivate a diverse team of employees. Expertise in agency management systems and implementing new technology solutions. Excellent communication and presentation skills for reporting to agency ownership. Ability to identify operational bottlenecks and implement effective solutions. Bachelor's or Master's degree in Business Administration or a related field. Active Property and Casualty (P&C) license and relevant industry certifications.

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