MANAGER – US HEALTHCARE OPERATIONS @ FUTURE TALENT ADVISORY
We are looking for a seasoned Manager for US Healthcare Operations to join our team in Pune. This role is designed for a strategic leader with over 13 years of extensive experience in MNC Insurance BPO or KPO sectors, focusing specifically on US Healthcare and Employee Benefits. The successful candidate will oversee a massive team of 100+ members, ensuring that all operational metrics and client expectations are met with precision. The position follows a hybrid work model, allowing for three weeks of remote work followed by one week of in-office collaboration per month. The compensation package for this role is competitive, offering up to ₹26 LPA with a maximum hike of 35% based on the candidate's current salary.
Key responsibilities include leading large teams and driving critical KPIs such as productivity, quality, SLAs, and attrition management. You will be tasked with partnering with global stakeholders, delivering comprehensive efficiency reports, and spearheading performance-driven initiatives. Candidates must demonstrate excellent communication and stakeholder management skills while maintaining the flexibility to work in night and afternoon shifts. This is an exceptional opportunity for a senior professional to manage complex US Healthcare operations while coaching a large workforce towards career growth and operational excellence.
Key responsibilities include leading large teams and driving critical KPIs such as productivity, quality, SLAs, and attrition management. You will be tasked with partnering with global stakeholders, delivering comprehensive efficiency reports, and spearheading performance-driven initiatives. Candidates must demonstrate excellent communication and stakeholder management skills while maintaining the flexibility to work in night and afternoon shifts. This is an exceptional opportunity for a senior professional to manage complex US Healthcare operations while coaching a large workforce towards career growth and operational excellence.
Key Requirements
Minimum of 13 years of professional experience in MNC Insurance BPO or KPO environments.
Deep expertise in US Healthcare operations and Employee Benefits management.
Proven track record of managing a team size of 100 or more employees.
Currently holding a Manager or Senior Manager role in a similar industry.
Ability to work flexible schedules, specifically night and afternoon shifts.
Excellent verbal and written communication skills for global stakeholder interaction.
Strong experience in driving operational KPIs including productivity and quality standards.
Proficiency in talent coaching, mentoring, and performance management strategies.
Demonstrated ability to implement efficiency initiatives and process improvements.
Ability to manage attrition and maintain high engagement levels within large teams.