PREMIUM TELCO ACCOUNT CUSTOMER SERVICE REPRESENTATIVE @ FOUNDEVER
Join a leading global BPO provider for their premium telecommunications account based in Alabang. This role involves handling customer inquiries, resolving technical issues, and providing top-tier support for international clients. As part of a massive hiring ramp for February and March, candidates will benefit from a structured recruitment process supported by professional recruitment partners to ensure a smooth transition into the company. Applicants will be responsible for managing voice calls and delivering excellent service standards.
The position offers a dynamic work environment where employees are encouraged to grow and excel. Successful candidates will be responsible for maintaining high levels of customer satisfaction and meeting key performance indicators such as call quality and resolution time. This is an excellent opportunity for individuals with strong English communication skills and BPO experience to advance their careers in a supportive and professional setting. No recruitment fees or placement charges are required throughout the entire process.
The position offers a dynamic work environment where employees are encouraged to grow and excel. Successful candidates will be responsible for maintaining high levels of customer satisfaction and meeting key performance indicators such as call quality and resolution time. This is an excellent opportunity for individuals with strong English communication skills and BPO experience to advance their careers in a supportive and professional setting. No recruitment fees or placement charges are required throughout the entire process.
Key Requirements
Completed at least 2nd year of college education.
Alternatively, a High School or K12 graduate with at least 2 years of international voice BPO experience.
Possess above-average English communication skills, both written and verbal.
Willingness to work on-site in Alabang, Muntinlupa City.
Ability to handle premium telecommunications customer accounts with professionalism.
Strong problem-solving skills and the ability to think critically under pressure.
Proficiency in computer navigation and multitasking across different software applications.
Flexibility to work in a 24/7 shifting schedule, including nights, weekends, and holidays.
Demonstrated commitment to providing high-quality customer service.
Ability to meet or exceed established performance metrics and service level agreements.