DEVOPS / TESTING LEAD – SERVICENOW (ESM) @ EHUB GLOBAL
The ServiceNow DevOps / Testing Lead will play a pivotal role in driving engineering delivery and quality assurance for large-scale Enterprise Service Management (ESM) convergence initiatives. In this high-impact contract position based onsite in Chicago, the successful candidate will be responsible for building robust DevOps practices, ensuring strict release discipline, and delivering high-quality platform outcomes. You will act as the single point of accountability for go-live readiness, ensuring that all implementations meet the highest standards of scalability and predictability.
Key duties involve defining and enforcing DevOps standards, managing environment strategies, and implementing automated deployment pipelines. You will lead code reviews, promote Out-of-the-Box (OOTB) first principles, and drive the adoption of the ServiceNow Automated Test Framework (ATF). Additionally, you will own the end-to-end testing strategy, including regression and integration testing, while managing defect triage and quality reporting to ensure a seamless and risk-managed production environment for all stakeholders.
Key duties involve defining and enforcing DevOps standards, managing environment strategies, and implementing automated deployment pipelines. You will lead code reviews, promote Out-of-the-Box (OOTB) first principles, and drive the adoption of the ServiceNow Automated Test Framework (ATF). Additionally, you will own the end-to-end testing strategy, including regression and integration testing, while managing defect triage and quality reporting to ensure a seamless and risk-managed production environment for all stakeholders.
Key Requirements
Strong experience in DevOps and Testing leadership specifically within the ServiceNow platform.
Deep expertise in release management processes, CI/CD pipelines, and automation tools.
Comprehensive understanding of Enterprise Service Management (ESM) implementations.
Proven ability to enforce coding, configuration, and testing standards across development teams.
Proficiency in defining and managing environment strategies, including Dev/Test/Prod parity.
Experience implementing automated testing using the ServiceNow Automated Test Framework (ATF).
Ability to lead end-to-end testing strategies encompassing functional, regression, and integration testing.
Excellent stakeholder communication skills with a proven track record of leadership in tech environments.
Skilled in defect triage, Root Cause Analysis (RCA), and comprehensive quality reporting.
Knowledge of OOTB-first principles and promoting reuse within the ServiceNow ecosystem.