PROGRAM COORDINATOR – 988 SUICIDE CRISIS HELPLINE (VOICE PROGRAM) @ DCGT
DCGT is seeking a dedicated Program Coordinator for the 988 Suicide Crisis Helpline (Voice Program). This critical role involves providing 24/7, free, multilingual emotional support and suicide prevention services to individuals in distress across the community. As a partner of Canada’s 988 Suicide Crisis Helpline, DCGT plays a vital role in mental health support by ensuring that help is always available for those in need. The successful candidate will be responsible for supporting and supervising volunteer responders, ensuring high-quality crisis service delivery, and coordinating the comprehensive training and onboarding of new team members.
The position is based in the Greater Toronto Area (GTA) and follows a hybrid work model, requiring some in-office presence to facilitate operations. This is a full-time role that demands significant flexibility, including availability for evenings and weekends, to ensure continuous coverage for the helpline. Key responsibilities include managing volunteer schedules, contributing to the strategic growth of the program, and maintaining a supportive, professional environment for responders dealing with high-stress situations. By joining DCGT, you will help ensure that no one faces their darkest moments alone in the GTA and across Canada.
The position is based in the Greater Toronto Area (GTA) and follows a hybrid work model, requiring some in-office presence to facilitate operations. This is a full-time role that demands significant flexibility, including availability for evenings and weekends, to ensure continuous coverage for the helpline. Key responsibilities include managing volunteer schedules, contributing to the strategic growth of the program, and maintaining a supportive, professional environment for responders dealing with high-stress situations. By joining DCGT, you will help ensure that no one faces their darkest moments alone in the GTA and across Canada.
Key Requirements
Extensive experience working within crisis or distress line environments.
Demonstrated passion for mental health advocacy and suicide prevention initiatives.
Proven ability to coordinate, motivate, and manage a diverse team of volunteers.
Experience in developing and delivering training programs for crisis intervention.
Strong operational skills with the ability to manage complex program schedules.
Capability to provide real-time supervision and support to volunteer responders.
Commitment to maintaining high standards of quality in crisis service delivery.
Expertise in volunteer recruitment and onboarding processes.
Ability to contribute to strategic program growth and continuous quality improvement.
Availability to work flexible hours, including evenings and weekends as required by program needs.