Best Talent Reach (BTR) Applying For Customer Support Executive at Dam Good Fish in India, Delhi NCR

At Dam Good Fish, we firmly believe that delivering exceptional products must be complemented by outstanding customer experiences. We are currently seeking a highly motivated and skilled Customer Support Executive to join our team in Delhi NCR. This vital role involves being the primary point of contact for our customers, ensuring that every interaction, whether via call, email, or social media, is handled efficiently, professionally, and leaves the customer feeling satisfied. The ideal candidate will have 1 3 years of proven experience in fast-paced sectors like E-commerce, Food Delivery, or FMCG, demonstrating a commitment to service excellence.The responsibilities of the Customer Support Executive are centered around key operational and communication tasks. You will be expected to manage and respond to customer queries across all communication channels, including handling inbound and outbound calls and addressing social media comments and messages. A crucial part of the role involves order tracking, delivery coordination, and working closely with internal operations teams to resolve issues promptly and according to established Standard Operating Procedures (SOPs). Furthermore, this position is integral to customer retention strategies, requiring diligent follow-ups to ensure long-term customer satisfaction and loyalty.