CTM TANZANIA WEBSTORE MANAGER @ CTM
CTM Tanzania is seeking a motivated and results-oriented CTM Tanzania Webstore Manager to spearhead our online sales operations from our Dar es Salaam branch. As a key player in our digital strategy, you will be responsible for driving revenue and profit growth by engaging customers through various digital and traditional channels including phone, WhatsApp, and face-to-face interactions. You will collaborate closely with the CTM Africa Webstore Leader and the local country leadership to ensure that the online platform is optimized for the Tanzanian market, providing a seamless and high-quality shopping experience for customers researching and purchasing bathroom and tile products.
In this hands-on role, you will be expected to manage daily online operations, execute Tanzania-specific promotions, and monitor key performance indicators to ensure business objectives are met. Beyond sales, you will work with the marketing team to increase website traffic and broaden the online customer base. The position requires a professional who is comfortable working retail hours, including Saturdays, and possesses the energy and interpersonal skills necessary to provide outstanding customer support. Your office will be based at either the Kawe or Airport branch in Dar es Salaam, serving as the central hub for our expanding e-commerce presence in the region.
In this hands-on role, you will be expected to manage daily online operations, execute Tanzania-specific promotions, and monitor key performance indicators to ensure business objectives are met. Beyond sales, you will work with the marketing team to increase website traffic and broaden the online customer base. The position requires a professional who is comfortable working retail hours, including Saturdays, and possesses the energy and interpersonal skills necessary to provide outstanding customer support. Your office will be based at either the Kawe or Airport branch in Dar es Salaam, serving as the central hub for our expanding e-commerce presence in the region.
Key Requirements
Excellent selling skills with a proven track record of closing sales.
Comprehensive knowledge of E-Commerce and digital online marketing.
Strong reporting and analytical skills to monitor webstore performance.
Ability to learn quickly and adapt to new product lines and technologies.
Strong interpersonal and communication skills for effective customer interaction.
Excellent product knowledge of tiles and bathroom-related products.
High level of energy and professional work ethic.
Demonstrated ability to work independently with minimal supervision.
Meticulous attention to detail in order management and web presentation.
Willingness to work retail hours, including Saturdays and public holidays.
Ability to manage customer inquiries across WhatsApp, phone, and email.
Collaborative mindset to work with local and regional management teams.