FRONT OFFICE SUPERVISOR / DUTY MANAGER @ CONNAUGHT PALACE HOTEL
Connaught Palace Hotel in Dubai is seeking a professional Front Office Supervisor / Duty Manager to join our hospitality team. The successful candidate will be responsible for overseeing front desk operations, managing guest relations, and ensuring that all service standards are met or exceeded. You will act as a primary point of contact for guests and staff, handling any issues that arise with professionalism and efficiency during your shift at our Burjuman location.
This role offers an excellent opportunity for career growth within the vibrant hospitality industry of Dubai. We are looking for an individual who is enthusiastic, service-driven, and capable of leading a team in a fast-paced environment. By joining Connaught Palace Hotel, you will be part of a dedicated team committed to providing exceptional experiences for guests visiting from around the world. Locations of work may include our facilities in Deira and Burjuman.
This role offers an excellent opportunity for career growth within the vibrant hospitality industry of Dubai. We are looking for an individual who is enthusiastic, service-driven, and capable of leading a team in a fast-paced environment. By joining Connaught Palace Hotel, you will be part of a dedicated team committed to providing exceptional experiences for guests visiting from around the world. Locations of work may include our facilities in Deira and Burjuman.
Key Requirements
Minimum of 2-3 years of experience in front office operations.
Proven leadership or supervisory experience in a hotel setting.
Excellent verbal and written communication skills in English.
Proficiency in hotel Property Management Systems (PMS).
Strong problem-solving skills and ability to handle guest complaints.
Ability to work flexible hours including nights, weekends, and holidays.
High level of professional appearance and grooming standards.
Commitment to delivering high-quality customer service.
Degree or diploma in Hospitality Management or a related field.
Ability to multitask and work effectively under pressure.