L1 APPLICATION SUPPORT (3 POSITIONS) @ COMUNUS TECHNOLOGIES PVT LTD
ComUnus Technologies Pvt Ltd is actively seeking motivated individuals for the role of L1 Application Support at our VidhyaVihar location in Mumbai. This entry-level position is ideal for freshers who are looking to establish a career in technical support and information technology. As an L1 Support Engineer, you will be responsible for serving as the first point of contact for end-users, addressing their technical inquiries and ensuring that any application-related issues are handled promptly and efficiently.
The role involves a blend of technical troubleshooting and customer service, requiring a basic understanding of software development life cycles and networking. You will work closely with other technical teams to escalate complex issues and contribute to the overall stability of the company's application environment. We are looking for immediate joiners who can quickly adapt to our workflow and contribute to the team's success in a high-energy work environment.
The role involves a blend of technical troubleshooting and customer service, requiring a basic understanding of software development life cycles and networking. You will work closely with other technical teams to escalate complex issues and contribute to the overall stability of the company's application environment. We are looking for immediate joiners who can quickly adapt to our workflow and contribute to the team's success in a high-energy work environment.
Key Requirements
Knowledge of SQL and database concepts.
Basic understanding of networking principles.
Previous internship or academic projects related to application support or software development.
Provide first-level support to end-users, addressing inquiries and resolving technical issues.
Troubleshoot software problems and collaborate with other teams to identify and implement solutions.
Ability to work effectively in a team-oriented environment.
Excellent verbal and written communication skills to interact with end-users.
Strong analytical and problem-solving abilities to diagnose technical glitches.
Willingness to work in a fast-paced IT environment with evolving priorities.
Ability to join immediately as a fresher candidate.
Attention to detail when documenting support tickets and resolutions.