PHONE SUPPORT AGENT (US CAMPAIGN) @ CHAT SUPPORT SERVICE
Chat Support Service is looking for a dedicated and highly organized Phone Support Agent to join our team for a US-based project. As the first point of contact for our customers, you will be responsible for delivering top-tier support over the phone, handling both inbound and outbound calls, and accurately logging customer information into the system. The role is on-site in Lahore at DHA Phase 6 and offers a salary range of 60,000 to 70,000 PKR per month depending on experience and interview evaluation. Candidates will need to navigate multiple platforms simultaneously while maintaining a smooth conversation and resolve customer issues promptly, escalating complex problems to the appropriate department. The position requires working a night shift from 6:00 PM to 2:00 AM PKT to align with US business hours, operating five days a week from Monday to Friday. The ideal candidate reflects high quality, empathy, and professionalism in every customer interaction, ensuring that all logs and call notes are up to date and accurate. Exceptional spoken English with a neutral or American accent is strictly required for this role to effectively serve our US-based client base.
Key Requirements
At least 1 to 2 years of prior experience in an international voice-based customer support role.
Exceptional spoken English with a strictly required neutral or American accent.
Proven multitasking abilities and a high level of attention to detail are absolute musts.
Prior experience using HelpScout or custom CRM platforms is a strong plus for applicants.
Ability to work the night shift from 6:00 PM to 2:00 AM PKT to align with US business hours.
Reliable and punctual work ethic with a commitment to a 5-day work week (Monday to Friday).
Capability to manage inbound and outbound phone calls for troubleshooting and general support.
Skill in accurately logging customer information, call notes, and updates into company systems.
Ability to navigate between different platforms and tools simultaneously during live calls.
Commitment to delivering excellence with empathy and professionalism in every interaction.