CUSTOMER SERVICE & CUSTOMER CARE SPECIALIST @ CAREER NAVIGATOR
Career Navigator is a global recruitment firm partnering with publicly listed organizations to expand their Customer Care and Support operations. We are seeking talented professionals for the role of Customer Service Specialist to manage global client relations and service delivery. This position offers the flexibility of remote, hybrid, or on-site work settings, focusing on high-quality technical and client support.
Candidates will focus on strengthening customer trust and building long-term career stability within structured environments. You will be expected to utilize your background in service optimization and cross-functional collaboration to improve service quality metrics. For candidates based in Canada, the role offers the chance to engage with a diverse global market while supporting business growth through exceptional service.
Candidates will focus on strengthening customer trust and building long-term career stability within structured environments. You will be expected to utilize your background in service optimization and cross-functional collaboration to improve service quality metrics. For candidates based in Canada, the role offers the chance to engage with a diverse global market while supporting business growth through exceptional service.
Key Requirements
Professional experience in customer service, call center, or help desk environments.
Proficiency in handling inbound and outbound customer interactions.
Experience with CRM systems such as Salesforce, Zendesk, or Freshdesk.
Proven ability in issue resolution, complaint handling, and escalation management.
Skills in multichannel support including phone, email, chat, and social platforms.
Understanding of customer satisfaction metrics like CSAT, NPS, and service quality.
Strong verbal and written communication skills with high empathy.
Excellent problem-solving and critical thinking abilities.
Ability to work effectively in fast-paced, high-volume service environments.
Experience in process improvement and service optimization within support teams.