CUSTOMER SERVICE & CUSTOMER CARE SPECIALIST @ CAREER NAVIGATOR
Join a global network of Customer Service professionals as Career Navigator partners with publicly listed companies in Australia. We are seeking Customer Care & Support Specialists to help manage service operations and improve customer retention. This opportunity allows you to work with diverse markets and build a stable career in a high-growth environment.
Successful applicants will handle various customer support duties, including technical support and complaint resolution. You will be expected to collaborate with cross-functional teams to optimize service delivery and enhance the customer journey. This role is available for Remote, Hybrid, or On-Site work within Australia, offering the chance to impact global brand loyalty directly through exceptional communication.
Successful applicants will handle various customer support duties, including technical support and complaint resolution. You will be expected to collaborate with cross-functional teams to optimize service delivery and enhance the customer journey. This role is available for Remote, Hybrid, or On-Site work within Australia, offering the chance to impact global brand loyalty directly through exceptional communication.
Key Requirements
Professional experience in customer service, call center, or help desk environments.
Proficiency in handling inbound and outbound customer interactions.
Experience with CRM systems such as Salesforce, Zendesk, or Freshdesk.
Proven ability in issue resolution, complaint handling, and escalation management.
Skills in multichannel support including phone, email, chat, and social platforms.
Understanding of customer satisfaction metrics like CSAT, NPS, and service quality.
Strong verbal and written communication skills with high empathy.
Excellent pool of problem-solving and critical thinking abilities.
Ability to work effectively in fast-paced, high-volume service environments.
Experience in process improvement and service optimization within support teams.