CUSTOMER SERVICE & CUSTOMER CARE SPECIALIST @ CAREER NAVIGATOR
Career Navigator is expanding its talent search for Customer Care Specialists to support publicly listed organizations operating in the UAE. These roles are essential for resolving complex inquiries and managing contact center operations at a global scale. We are prioritizing early applicants who have a strong background in customer satisfaction and service delivery.
In this role, you will use CRM tools to track customer interactions and ensure that all service quality metrics are met or exceeded. The position requires strong problem-solving skills and the ability to work in a collaborative, fast-paced environment. Candidates in the UAE can apply for Remote, Hybrid, or On-Site positions, contributing to the success of world-class service teams.
In this role, you will use CRM tools to track customer interactions and ensure that all service quality metrics are met or exceeded. The position requires strong problem-solving skills and the ability to work in a collaborative, fast-paced environment. Candidates in the UAE can apply for Remote, Hybrid, or On-Site positions, contributing to the success of world-class service teams.
Key Requirements
Professional experience in customer service, call center, or help desk environments.
Proficiency in handling inbound and outbound customer interactions.
Experience with CRM systems such as Salesforce, Zendesk, or Freshdesk.
Proven ability in issue resolution, complaint handling, and escalation management.
Skills in multichannel support including phone, email, chat, and social platforms.
Understanding of customer satisfaction metrics like CSAT, NPS, and service quality.
Strong verbal and written communication skills with high empathy.
Excellent problem-solving and critical thinking abilities.
Ability to work effectively in fast-paced, high-volume service environments.
Experience in process improvement and service optimization within support teams.