SENIOR SERVICENOW DEVELOPER / TECH LEAD @ ARTECH
Artech is looking for a Senior ServiceNow Developer or Tech Lead to join their growing team in India. This role involves designing and developing comprehensive solutions on the ServiceNow platform, including custom applications, forms, workflows, and interfaces tailored to meet business needs. The candidate will be responsible for configuring and customizing various modules such as SLA/SLM, CMDB, Incident, Problem, Service Catalog, and Service Portal, ensuring that ITSM and ITIL processes are effectively implemented. Technical leadership is a key component, requiring the management of technical project delivery and the implementation of best practices across the platform. The candidate will be expected to work closely with process owners and end-users to translate business requirements into technical specifications. The successful candidate will monitor and optimize platform health and compliance while conducting thorough code reviews and managing production deployments to maintain system integrity. Integration development using REST and SOAP protocols is required to connect ServiceNow with other enterprise systems. Participation in Agile and Scrum ceremonies is mandatory, contributing to a collaborative and fast-paced development environment. This position is available in multiple locations including Bangalore, Chennai, and Mumbai. Candidates should possess strong analytical problem-solving skills and a quality-driven approach to software development to ensure the delivery of high-quality technical solutions.
Key Requirements
At least 8 years of experience designing and developing solutions on the ServiceNow platform.
Deep expertise in configuring and customizing ServiceNow modules including SLA, SLM, and CMDB.
Proven experience with Incident, Problem, Service Catalog, and Service Portal modules.
Proficiency in technical scripting including UI Actions, Business Rules, and Client Scripts.
Experience with Script Includes, Workflows, Email Scripts, and Web Services.
Strong background in managing technical project delivery and overseeing development cycles.
Knowledge of web applications and integration protocols such as REST and SOAP.
Familiarity with Agile or Waterfall methodologies in a professional software environment.
Excellent communication skills to interact with managers, end-users, and process owners.
Ability to perform platform health checks, compliance monitoring, and code reviews.
Strong analytical problem-solving mindset with a focus on quality-driven results.
Experience troubleshooting complex technical issues within the ServiceNow ecosystem.