TEAM LEADER – TELE SALES | PERSONAL LOAN PROCESS @ AK GLOBAL MANAGEMENT
AK Global Management is seeking an experienced and performance-driven Team Leader for their Tele Sales division specializing in the Personal Loan process. This role is based in Gurugram, Haryana, specifically at Phase IV near Sector 18. The successful candidate will be responsible for leading and managing a dedicated team of Tele Sales Executives to ensure peak performance and adherence to company standards. The position offers a competitive CTC of up to ₹35,000 per month plus lucrative incentives and subsidized meals provided at the workplace.
The responsibilities include driving daily, weekly, and monthly sales targets while monitoring call quality and overall team performance. You will be expected to conduct regular training sessions, motivational meetings, and performance reviews to keep the team engaged and productive. Furthermore, the role involves handling customer escalations effectively and maintaining detailed Management Information Systems (MIS) reports to be shared with senior management. If you have a proven track record in financial sales and strong leadership capabilities, this is an excellent opportunity to advance your career.
The responsibilities include driving daily, weekly, and monthly sales targets while monitoring call quality and overall team performance. You will be expected to conduct regular training sessions, motivational meetings, and performance reviews to keep the team engaged and productive. Furthermore, the role involves handling customer escalations effectively and maintaining detailed Management Information Systems (MIS) reports to be shared with senior management. If you have a proven track record in financial sales and strong leadership capabilities, this is an excellent opportunity to advance your career.
Key Requirements
Graduation is mandatory for this position.
Minimum 1 Year of experience specifically as a Team Leader in Call Centre, Tele Sales, or Customer Care.
Prior experience in Personal Loan or Financial Sales is highly preferred.
Excellent verbal and written communication skills.
Proven leadership and team management abilities.
Target-oriented and result-driven approach to sales.
Strong negotiation and persuasive skills to drive conversions.
Basic knowledge of MS Excel and management reporting.
Ability to handle and resolve customer escalations effectively.
Capability to conduct training and motivational sessions for team members.